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What if there is a problem item with an item I purchase from Rare-Plane Detective?

Refund/Return Policy:

Rare-Plane Detective guarantees every purchase a customer makes from us... whether from the catalog, web site, show or eBay. After all, we want happy, satisfied customers! We instituted the following Satisfaction Guarantee in 1984, and we're proud to continue it today...

WHILE ALL NEW INVENTORY IS VISUALLY INSPECTED, because of the uncertain nature of buying and selling opened model kits from individual's collections, no guarantee can be made that the kits are as complete or in as good a condition as they seem upon our initial examination. Our policy is to offer only kits that appear to have nothing wrong with them. Any known defect (missing decals or instructions, poor box condition, etc.) will be noted in the item description. Of course, due to the tremendous volume of kits we deal in (THOUSANDS & THOUSANDS), we cannot go through each kit individually and count each piece. Also remember that some of the boxes may have a certain amount of shelf wear or damage, but, unless noted, the kit is not affected. If, after ordering, a kit has a problem that we have not noted, please contact us right away and you will have the option of:

(1) replacement of missing/damaged parts (if available); (2) a replacement kit (if available); or (3) a full or partial refund depending on whether you want to keep the item or not. HAPPY MODELING!